Delete your account

Use this page to request deletion of your Auric Air customer account and personal data linked to the account.

How to submit a deletion request

Select the button below to email Auric Air with the subject “Auric Air App Account Deletion”.
Send the request from your registered email address when possible.
Include your full name and the email address or phone number registered to the account so we can identify it.
We will verify that you control the account before processing the request and will confirm when the request has been completed.

Email account-deletion request

Do not include your password, full card number, PIN, one-time code, or other payment credentials.

What will be deleted

After verification, we will delete or de-identify the customer profile and personal account data that is not required for an active booking or a legal, safety, financial, fraud-prevention, or regulatory obligation. The account will no longer be available for sign-in or trip-history access.

What may be retained

Booking, passenger manifest, ticket, payment, aviation safety, accounting, tax, dispute, and fraud-prevention records may be retained for the period required by Tanzanian law, aviation rules, contractual obligations, or other applicable legal requirements. Retained records are restricted to those purposes and are not used to keep the deleted customer account active.

Before you request deletion

Deleting an account does not cancel, change, or refund an active booking. Contact Auric Air first about any upcoming flight, ticket change, cancellation, or refund.

Need help?

Email info@auricair.com or call +255 746 986 123. Read our Privacy Policy for more information about how data is handled.