Travel Information
Prepare well. Travel with confidence.
Find the practical information you need before an Auric Air flight, from baggage and check-in to travel documents, safari airstrips, schedule updates, and passenger assistance.
International visitors
Tourist visas & entry requirements
Find the documents you need for your destination, including Zanzibar insurance, with official government visa and permit application links.
Explore immigration guidance →Before You Fly
The essentials for a smoother journey.
Review your confirmation alongside the guidance below. Your ticket and booking notices contain the details that apply to your specific flight.
Baggage
Check weight limits, bag dimensions, soft-bag guidance, and excess baggage arrangements.
Check-in
Know when online check-in opens, when counters close, and what to bring with you.
Flight Times
Prepare for schedule changes, intermediate stops, and remote airstrip operations.
Travel Documents
Review identification, passport, visa, health, and passenger name requirements.
Special Assistance
Tell us in advance about mobility, medical, pregnancy, or other travel needs.
Passenger FAQs
Find quick answers about bookings, baggage, check-in, charters, and safari flights.
Baggage
Pack for the aircraft and the journey.
Baggage space is limited, especially on flights serving safari airstrips. Staying within the allowance helps protect the aircraft load plan and keeps departures running smoothly.
20 kg total allowance
Standard allowance: 20 kg per passenger, including hand luggage, cameras and personal items. Lap infants have no separate baggage allowance.
Bag size and type
Maximum dimensions per bag: 90 x 65 x 35 cm. Suitcases are accepted; soft-sided bags are recommended. Avoid sharp edges that could damage aircraft baggage pods.
Use soft-sided luggage
Soft bags are strongly recommended for safari flights because they fit more safely into the limited baggage compartments of light aircraft.
Arrange excess baggage early
Pre-book excess baggage in 10 kg blocks: USD 30 on coast routes or USD 60 on safari/bush routes, up to 40 kg extra per passenger. Carriage remains subject to payload, space and the Captain's discretion; confirm the route-specific charge before paying.
Check-in and Boarding
Arrive early and keep your documents ready.
Online check-in is available from 24 hours until 2 hours before scheduled departure for eligible bookings. Bring your passport or national photo ID for airport verification. Follow the reporting time on your booking and allow time for document checks, baggage and security. Counter closing times are deadlines, not recommended arrival times. Confirm any missing reporting instructions with reservations before travel.
Airport departures
Published general counter deadline: 20 minutes before departure at major airports. Follow any earlier deadline communicated for your flight.
Airstrip departures
Published general counter deadline: 15 minutes before departure at bush strips and other airstrips. Follow any earlier deadline communicated for your flight.
Bring valid identification
Passenger names must match the booking. Carry a valid national ID or passport, your booking confirmation, and any documents required for your destination.
Check In OnlineFlight Times and Airstrips
Plan around the realities of regional flying.
Weather, airstrip conditions, aircraft routing, and operational requirements can affect flight times. Reconfirm your arrangements and keep enough time between flights, road transfers, and lodge activities.
Confirm the exact airport, terminal, or safari airstrip shown on your booking.
Keep your phone number and email current so operational updates can reach you.
Allow time for transfers between lodges, hotels, airports, and remote airstrips.
Expect some safari services to include intermediate stops for other passengers.
Travel Documents
Check every passenger before departure.
Make sure each passenger name matches the identification used for travel. Name corrections may require assistance before check-in.
Passengers are responsible for valid passports, visas, permits, vaccination records, and other entry or health documents required by their destination.
Keep all essential documents and medication with you rather than in checked baggage.
Forms for non-resident travellers
Download Departure Card (PDF)Download Entry Declaration Form - Arrival (PDF)Route Network
Find the right city, island, or safari airstrip.
Explore scheduled destinations on the interactive map, select a location for more detail, and continue directly to flight search.
Explore DestinationsSpecial Assistance
Tell us what you need before you travel.
Contact us in advance about mobility assistance, medical conditions, pregnancy, unaccompanied minors, service animals, or any requirement that may affect boarding, seating, baggage, or aircraft suitability.
Changes, cancellations & refunds
Change and cancellation charges depend on notice and route, with separate national-park rules. Fare differences may apply. Ask reservations for the applicable charge before changing your booking.
Issued tickets are normally non-refundable and non-transferable. Eligible cancellation credit is valid for travel within six months of payment, subject to applicable penalties. Operational denied boarding by Auric Air qualifies for a full refund or the next available flight.
Private charters have a separate cancellation schedule. Contact reservations before cancelling; a refund request is not confirmation of eligibility.
Policy sources reviewed 7 September 2026. Check your booking instructions and the linked official policies before travel.
Passenger FAQs
Quick answers before departure.
Can I cancel my ticket or get a refund?
Issued tickets are normally non-refundable and non-transferable. Eligible cancellation credit is valid for travel within six months of payment, subject to applicable penalties. Operational denied boarding by Auric Air qualifies for a full refund or the next available flight.
How much does changing a booking cost?
Change and cancellation charges depend on notice and route, with separate national-park rules. Fare differences may apply. Ask reservations for the applicable charge before changing your booking.
Can I fly while pregnant?
For an uncomplicated pregnancy, Auric Air's FAQ permits travel through the end of 30 weeks with a doctor's certificate or clinical card and completed MEDI Form Part 1. Contact reservations for assessment before travel.
Can children travel alone, or can I bring a pet?
Arrange special assistance before booking. Unaccompanied children under 12 and infants younger than two weeks are not accepted. Pets are not permitted on scheduled flights; confirm any assistance-animal request directly with Auric Air.
How much baggage can I bring?
Standard allowance: 20 kg per passenger, including hand luggage, cameras and personal items. Lap infants have no separate baggage allowance.
When can I check in online?
Online check-in is available from 24 hours until 2 hours before scheduled departure for eligible bookings. Bring your passport or national photo ID for airport verification.
How early should I arrive?
Follow the reporting time on your booking and allow time for document checks, baggage and security. Counter closing times are deadlines, not recommended arrival times. Confirm any missing reporting instructions with reservations before travel. Published general counter deadline: 20 minutes before departure at major airports. Follow any earlier deadline communicated for your flight. Published general counter deadline: 15 minutes before departure at bush strips and other airstrips. Follow any earlier deadline communicated for your flight.
Can I manage an existing reservation?
Yes. Use Manage Booking with your reservation code and passenger details to retrieve your trip. Changes remain subject to your fare conditions and flight availability.
Do safari flights make intermediate stops?
Some safari services operate as shared or multi-stop flights. Your confirmation shows the booked route, and the operating sequence may include stops at other airstrips before your destination.
What happens if my flight time changes?
Operational, weather, and airstrip conditions can affect flight times. Keep your contact details current, monitor messages from Auric Air, and reconfirm your arrangements before travel.
Can I request a private charter?
Yes. Private charters are available for safari itineraries, business travel, groups, VIP movements, and custom routes. Submit a charter request with your route, date, passenger count, and baggage details.
Who should I contact about special assistance?
Contact Auric Air before travel if a passenger needs mobility support, has a medical condition, is pregnant, is travelling as an unaccompanied minor, or has any requirement that may affect boarding or the flight.