Privacy Policy

Who we are

Auric Air Services Limited ("Auric Air", "we", "us", or "our") operates the Auric Air website and Auric Air mobile application. This policy explains how we handle personal information when you search for, book, pay for, or manage air travel and when you create or use an Auric Air customer account.

Information we collect

• Contact and account information, including name, email address, phone number, customer identifier, and authentication details.
• Passenger information required for travel, including passenger names, passenger type, gender, and date of birth where required for child or infant travellers.
• Booking and travel information, including itinerary, booking reference, ticket, check-in, payment status, and travel history.
• Payment references and transaction status. Card and mobile-money credentials are entered on the payment provider's secure service; Auric Air does not store full payment-card numbers in the app.
• Technical information needed to operate and protect the service, such as device and application diagnostics, IP address, request logs, and error information.
• Messages and information you provide when contacting customer support.

How we use information

We use personal information to provide flight searches and prices; create, service, and confirm bookings; process and reconcile payments; issue tickets; provide account, trip-history, check-in, and customer-support features; communicate operational or booking updates; meet aviation, accounting, tax, fraud-prevention, security, and legal obligations; and improve service reliability.

Who processes information

We share only the information necessary to provide the service with service providers such as AeroCRS/GO7 for reservations and customer accounts; payment providers including Pesapal, DPO, and Selcom; and hosting, communications, security, and support providers. These providers process information for the relevant service and under their own security and privacy obligations. We may also disclose information when required by law or to protect passengers, Auric Air, or the public.

Retention and deletion

We keep personal information only for as long as needed for the purposes above. Account profile information is deleted or de-identified after a verified deletion request, unless retention is required. Booking, ticket, payment, aviation, safety, accounting, tax, fraud-prevention, dispute, and legal records may be retained for the periods required by applicable law and legitimate operational obligations.

You can request deletion from within the Auric Air app or through our publicaccount-deletion page.

Security and international processing

We use reasonable administrative, technical, and organisational safeguards, including encrypted network connections where supported. No system is completely secure. Some providers may process information outside Tanzania, subject to appropriate contractual and legal protections.

Children

The Auric Air app is intended for adults booking travel. Passenger information about children or infants is supplied by a parent, guardian, or authorised adult only as required to arrange their travel.

Your choices and contact

You may ask to access, correct, or delete your personal information, subject to identity verification and applicable legal exceptions. Contact Auric Air Services Limited at info@auricair.com, call +255 746 986 123, or write to us in Dar es Salaam, Tanzania.